Legal

Privacy Policy

Last updated

At Zillennia Expeditions, we value your trust. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you browse our website, make enquiries, or book a trip with us.

Consent & scope

  1. By using our website, you consent to this Privacy Policy and agree to the terms described here.

  2. This policy applies to information collected through our website and online forms. It does not apply to information collected offline unless specifically stated.

Information we collect

  1. When you contact us or submit a booking/enquiry form, we may collect your name, email, phone number, preferred trip details, and any message you share.

  2. If you proceed with booking, we may collect additional details needed for operations, invoicing, support, and trip coordination.

  3. We may automatically collect technical data such as IP address, browser type, pages visited, and timestamp data for analytics and security.

How we use your information

  1. To respond to enquiries, confirm bookings, share trip updates, and deliver customer support.

  2. To improve website performance, user experience, and trip discovery across our platform.

  3. To send important service communication, offers, and announcements (you can opt out of promotional messages).

  4. To detect misuse, prevent fraud, and protect the safety and integrity of our services.

Cookies, log files & analytics

  1. We use cookies and similar technologies to remember preferences, understand traffic patterns, and optimize key pages.

  2. Our servers and hosting providers may maintain standard access logs (for example IP, browser, referring page, and visit times) for diagnostics and security.

  3. You can control cookies through your browser settings. Disabling some cookies may affect how certain features work.

Payments & third-party services

  1. Online payments are processed via trusted payment partners. We do not store full card details on our own servers.

  2. Third-party tools used for analytics, messaging, or hosting may process limited data under their own privacy policies.

  3. Our Privacy Policy does not control external websites linked from our platform. We recommend reviewing their policies separately.

Your data rights

  1. You may request access to, correction of, or deletion of your personal data, subject to legal and operational requirements.

  2. Where applicable, you may request restriction of processing or object to specific processing activities.

  3. You may ask us to stop promotional communication at any time by contacting us or using available unsubscribe options.

Data retention & security

  1. We retain personal information only as long as necessary for trip operations, support, legal compliance, or legitimate business purposes.

  2. We apply reasonable administrative and technical safeguards to protect your data from unauthorized access, misuse, or disclosure.

Children's privacy

  1. Our services are not intended for children under 13, and we do not knowingly collect personal data from children under 13.

  2. If you believe a child has submitted personal information to us, please contact us so we can review and remove it where appropriate.

Policy updates & contact

  1. We may update this Privacy Policy from time to time to reflect legal, product, or operational changes. Updates become effective when posted on this page.

  2. For privacy questions or requests, please contact us at zillenniaexpeditions@gmail.com.